A Guide of Defensive Strategies
DESIGNER
[anonymized for review]
The situational defenses in the Guide of Defensive Strategies highlight potential scenarios that might take place in the warehouse work setting.
(Disclaimer: In the case of sexual or discriminatory harassment, please report to the appropriate authorities)
(1) Order Picking
Scenario: When you get caught “borrowing” from Amazon...
“I was just examining the product. It seems to be damaged.”
“I must have knocked it over when I was picking other items for the order.”
“I placed it in my bag for easy transport.”
“This item was for another order.”
“I am just reorganizing the shelving system.”
“Someone misplaced this item here. I placed it apart from the rest so it won’t be mixed up in the order.”
(2) Order Staging
Scenario: When you get caught drinking something other than water...
"This is my lunch.”
“No, this IS water.” (in the case that the liquid is clear)
“It's just food coloring in my water.”
Scenario: When you get caught wearing a watch...
"It’s my grandfather’s broken watch.”
“Why are we allowed our phones then?”
(3) Order Picking
Scenario: When you get caught misusing the equipment for entertainment...
"I am currently injured. This helps me do my job more efficiently.”
“This is how you are supposed to use the equipment.”
“ *insert another manager’s name* was the one who taught me to use it this way.”
Scenario: When you get caught livestreaming...
"This is a marketing technique for Amazon.”
“I’m just recording myself to time myself each shift.”
Scenario: When you get caught using too much tape...
"It’s old. The roll was unsticky.”
“The tape got caught on the table.”
“It’s too dusty... it couldn’t stick to the package.”
(5) Order Quality Control
Scenario: When you get caught working too slow...
" I am currently injured. I already moving as fast as I can.”
“The scanner is malfunctioning.”
“The software system is slow.”
Scenario: When you get caught showing up late...
"I forgot to clock in earlier today.”
“There was a unprecedent traffic this morning.”
“I was just reassigned to this position.”
Scenario: When you get caught listening to music...
"This is discriminatory. I am hard-of-hearing.”
(4) Order Distribution
Scenario: When you get caught taking a long break...
"The bathrooms were really far.”
“One of the stalls was malfunctioning.”
“I had a stomach ache.”
Scenario: When you get caught gossiping with your coworkers...
" We were only discussing Amazon protocols.”
“They are teaching me how to adjust to this position.”
“They are only updating me on how to work more efficiently.”
(6) Order Output
Scenario: When you get caught wearing lipstick
"This is just the natural shade of my lips.”
“Am I not allowed to express my personality?!”
“I am uncomfortable with your flirty behavior.”
Scenario: When you wrongfully terminated...
"This is discriminatory.”
“Check your cameras. What you accuse of me is false.”
“I will sue for wrongful termination.”